At Amelia Journeys, we aim to provide the best products and service possible. However, if you are not satisfied with your purchase, please refer to our return and refund policy below:
1. Returns
We accept returns within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please contact us at [email protected] to initiate a return.
2. Refunds
Refunds are processed once we receive and inspect the returned item. If your return is approved, we will issue a refund via the payment method used for the purchase. Since we only accept cash on delivery, refunds will be issued as a store credit or transferred to your bank account via a mutually agreed method.
3. Exemptions
Some items may not be eligible for returns due to hygiene or safety reasons, such as personal items or perishable goods. Please ensure to check the product description before purchasing.
4. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund for the defective product.
5. Contact Us
For all return and refund inquiries, please contact us at [email protected]. Our customer support team will be happy to assist you.